We pride ourselves on excellent customer service, so if you are not entirely satisfied with your online purchase or need to exchange it for a different item please email us at firstname.lastname@example.org with your order number, name and address, details of the product, the reason for return, and whether you require an exchange or a refund. We will then advise you on how to proceed.
All items bought online (Except earrings for hygiene reasons) must be returned to us within 14 days from the date of receipt and customers will be responsible for the cost of return delivery. We do not refund any amount paid for shipping. This includes any amount paid for delivery or to return the item. We only refund the cost of the item. Where provided all Lizz Creation packaging should be included in your return. We advise you to send back the item via secure delivery as we do not take responsibility for missing items. We will email you when your item has been received and assessed. If the items returned are damaged or worn in any way unfortunately, we will not be able to refund you.
If you return an item without notification, we will simply hold onto it and await your contact.
Returns outside the 14 day period may not be accepted.
We do not accept refunds on earrings including huggies, cuffs and clickers.
Refunds and exchanges are usually processed within 10-14 working days, although during busy periods this may vary.
Please note we will not email you upon receipt of your return. As soon as we have received and taken care of your return, we will email you to confirm that your refund has been issued.
Refunds will always be processed onto the same debit or credit card used for purchase.